Terms and Conditions | Queen City Growth
Last Updated: November 12, 2025
Welcome to Queen City Growth (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our websites, funnels, chatbots, email communications, and services (collectively, the “Site”), as well as any products, offers, or consulting engagements provided by Queen City Growth (the “Services”).
By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree, do not use our Site or Services.
1. Definitions
Client, You, or Your means any individual or entity accessing our Site, purchasing a Service, or otherwise engaging with Queen City Growth.
Services include marketing strategy, advertising management, funnel design, automation setup, consulting, and related digital deliverables.
Deliverables mean any materials (digital assets, reports, copy, automations, etc.) produced by Queen City Growth under a paid engagement.
2. Use of the Site
You agree to use our Site only for lawful purposes and in accordance with these Terms. You are prohibited from:
Attempting to gain unauthorized access to our systems or data;
Using our Site to distribute malware, spam, or malicious code;
Copying or reproducing our content, software, or intellectual property without written consent;
Using the Site in a manner that interferes with its operation or security.
3. Services and Payments
a. Engagement Terms
All client engagements are subject to a written proposal, invoice, or agreement that outlines specific deliverables, timelines, and fees. By purchasing or subscribing, you agree to pay all fees associated with the Services.
b. Payment Terms
Payment terms will be stated in your agreement or invoice. Unless otherwise stated, payment is due in full prior to project commencement. Late payments may result in suspension of Services or additional fees.
c. Refund Policy
Due to the customized and digital nature of our work, all sales are final. We do not offer refunds once work has begun or access to digital assets has been granted. Exceptions may apply at our sole discretion if no work has started.
d. Third-Party Costs
You are responsible for any costs incurred from third-party tools or advertising platforms (e.g., Google Ads, Meta Ads, GoHighLevel, Perspective Funnels). Queen City Growth is not responsible for performance, outages, or policy changes on these platforms.
4. Intellectual Property
All content on the Site—including text, graphics, logos, code, and digital assets—is the property of Queen City Growth or its licensors and is protected by copyright and trademark laws.
You may not copy, modify, distribute, or reproduce our materials without express written consent.
For client projects:
Pre-existing IP: Any frameworks, templates, or proprietary systems used in your project remain the property of Queen City Growth.
Client IP: You retain ownership of your brand assets and data that you provide to us.
Deliverables: Upon full payment, you receive a non-exclusive, royalty-free license to use the Deliverables for your internal business purposes.
5. Marketing Performance Disclaimer
Queen City Growth provides marketing and automation Services designed to improve customer acquisition and lead conversion. However, we do not guarantee specific financial results, leads, or sales performance.
You acknowledge that results depend on multiple factors outside our control, including your business model, budget, competition, and market conditions.
6. Confidentiality
Both parties agree to keep confidential any non-public business information shared during the course of an engagement, except where disclosure is required by law. This includes pricing, strategies, performance data, and customer information.
7. Privacy
Your use of our Site and Services is also governed by our Privacy Policy. By using our Site, you consent to the data collection and use practices described there.
8. Limitation of Liability
To the maximum extent permitted by law:
Queen City Growth, its owners, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages (including lost profits, data, or revenue) arising from your use of the Site or Services.
Our total liability for any claim arising under these Terms shall not exceed the total fees paid by you to Queen City Growth in the six (6) months preceding the event giving rise to the claim.
You acknowledge that these limitations are a fundamental element of the basis of the bargain between you and us.
9. Indemnification
You agree to indemnify, defend, and hold harmless Queen City Growth and its affiliates, directors, and employees from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
Your misuse of our Site or Services,
Violation of these Terms,
Infringement of third-party rights, or
Use of materials you provide to us.
10. Termination
We reserve the right to suspend or terminate your access to our Site or Services at any time, with or without cause, including if you breach these Terms or fail to make payment.
Upon termination, your right to use any Deliverables or licensed materials may cease immediately unless otherwise agreed in writing.
11. Dispute Resolution
Any disputes arising under these Terms shall first be attempted to be resolved informally.
If unresolved, disputes shall be submitted to binding arbitration in Hamilton County, Ohio, under the rules of the American Arbitration Association. Each party shall bear its own costs.
These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles.
12. Electronic Communications and Consent
By submitting your information, you consent to receive emails, SMS messages, and other communications from us related to our Services. You may opt out at any time using the unsubscribe link or by contacting us at [email protected].
13. Force Majeure
We are not responsible for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, internet outages, government restrictions, or third-party service disruptions.
14. Changes to These Terms
We may update these Terms periodically. The “Last Updated” date above reflects the latest revision. Continued use of the Site or Services constitutes acceptance of any changes.
15. Contact Information
If you have any questions about these Terms, please contact us at:
[email protected]
Queen City Growth, Cincinnati, Ohio